Privacy Policy

Canadian Maple Draws prioritizes the protection of your personal data and provides full transparency in the way information is collected and processed.

Last Revised: October 2025

Document Version: 3.3

Information We Collect

Canadian Maple Draws collects certain types of information to operate efficiently and ensure secure access to our number draw services.

Personal Identification Information

We gather your name, email address, and age verification data to register and maintain your account. This also includes registration details and settings that help us tailor your experience.

Participation History

We record your number selection activity, past entries, and game preferences to improve functionality and ensure relevant service updates.

Technical Usage Data

Device details, IP addresses, browser information, and session statistics are collected to maintain platform performance and ensure compatibility.

Support Communication Records

Messages, emails, and contact form submissions are archived to ensure consistent and reliable customer service.

Security and Verification Data

We track login attempts and verification events to identify unauthorized access and maintain account protection.

Website Interaction Information

Cookies and similar technologies record navigation behavior to enhance usability and remember your preferences.

Purpose of Data Use

We process collected data strictly for operational, regulatory, and service-related purposes.

Account Administration

Personal information allows us to identify users, manage access rights, and comply with legal participation requirements.

Service Optimization

Usage patterns help us refine gameplay mechanics, improve system performance, and develop updates that meet participant needs.

Communication Purposes

We use contact details to deliver essential notices, including account updates, security alerts, and game-related announcements.

Regulatory Compliance

Certain data collection is required by law to prevent fraudulent activity and maintain platform transparency and trustworthiness.

Customer Assistance

Previous correspondence helps support representatives resolve inquiries effectively and ensure continuity of service.

Analytical Insights

Aggregated statistics allow us to evaluate system efficiency and guide development decisions through evidence-based analysis.

Data Storage and Security

Robust security protocols are in place to protect all collected data during storage, access, and processing.

Protected Infrastructure

Data is hosted on encrypted servers in Canadian facilities equipped with layered physical and digital security systems.

Access Authorization

Only authorized personnel may access user information, and all activities are logged for transparency and control.

System Updates

Regular maintenance and security upgrades are applied to address evolving cyber risks and ensure consistent protection.

Backup Management

Encrypted backups are maintained routinely to preserve data integrity and ensure swift recovery if needed.

Staff Training

Employees receive regular privacy training and operate under confidentiality agreements to uphold data protection standards.

Continuous Threat Monitoring

Automated systems continuously scan for unusual activity or security risks to enable timely incident response.

Data Deletion Requests

You maintain full control over your personal data and may request its removal at any time.

Request Submission

Submit your deletion request to support@canadianmapledraws.com, including your account information and specific removal instructions.

Identity Confirmation

Account verification is required to ensure requests come directly from the account holder and to prevent unauthorized deletions.

Processing Period

Deletion requests are generally processed within 30 business days, with confirmation sent to your registered email address once complete.

Retention Exceptions

Some information may be retained as required by Canadian law, such as financial records or compliance documentation.

Service Consequences

Once deletion is finalized, your account will be permanently closed, and all history, preferences, and saved data will be removed.

Completion Notice

After processing, you will receive a detailed summary confirming deleted data and any information retained for compliance purposes.

Information Sharing Practices

We maintain strict protocols for handling and sharing user information with third parties.

Service Partnerships

Limited data may be shared with verified partners providing essential services, such as payment processing, under confidentiality obligations.

Legal Obligations

We may disclose data when legally required by Canadian authorities or to protect the rights and safety of users and the public.

Analytical Use

Aggregated, non-identifiable data may be shared for analytical purposes to support responsible platform development.

Business Reorganizations

In case of a merger or acquisition, user information may transfer to the new operator, maintaining existing privacy commitments.

Marketing Preferences

We do not sell personal data. Users may opt out of promotional communications anytime via account settings.

Cross-Border Transfers

When information is processed outside Canada, we ensure equivalent protection measures through approved safeguards and agreements.

Your Privacy Rights

Under Canadian privacy laws, you have specific rights regarding your personal information.

Access Requests

You may request a copy of your stored personal information, which will be provided in a clear and structured format within a reasonable timeframe.

Data Correction

If your records contain errors or omissions, you can request updates to ensure all data remains accurate and complete.

Restriction Rights

You may temporarily limit how your data is processed while an accuracy review or specific inquiry is being resolved.

Data Portability

Where possible, you can obtain your personal data in a machine-readable format suitable for transfer to another provider.

Communication Settings

You have full control over how you receive service announcements, updates, and promotional communications.

Filing Complaints

If you believe your data rights have been violated, you may contact our privacy team or relevant Canadian privacy authorities.

Questions About Privacy?

Contact our privacy support team for inquiries regarding your information or this policy.

support@canadianmapledraws.com